SUPERIOR CASINO GUEST SERVICE

UNLV graduate Helmbold incorporates 20 years in the gaming industry into this unique textbook. Twenty all-encompassing chapters address virtually every casino department from: Food and Beverage, Slots, Table Games, Security, PBX & Valet, The Casino Cage, Race & Sports, The Slot Club, The Hosting Department and more. Focuses on the keys to building a superior service culture at your casino, resulting in keeping your guests playing and staying longer. A training tool and textbook that you can effectively use during property orientation programs, customer service training classes, or for on-going training of department managers. 65 pgs, spiralbound, 2008